VoyaSend pilot policies

Terms of Use

The rules for participating in VoyaSend’s human-reviewed U.S. to Addis Ababa traveler-commerce pilot.

Pilot policy version 2026-09-23

This is a human-reviewed U.S. to Addis Ababa pilot. Policies guide review; they do not guarantee a purchase, flight acceptance, customs clearance, delivery date, or traveler payout.

How this pilot works

VoyaSend may buy an approved item directly from a supported U.S. retailer after a request, traveler, and operational details have been reviewed. Senders do not send packages to travelers, and travelers must not accept unknown or sender-supplied packages.

The public pilot is an interest and review experience. Payment and checkout are not currently offered in the public pilot, and an interest submission does not create an order, reservation, trip, purchase, or payout obligation.

Review comes first

  • VoyaSend may approve, decline, pause, or request more information about a user, item, trip, route, capacity, retailer, or handoff at any time.
  • Eligibility depends on policies, traveler verification, retailer availability, travel plans, airline rules, customs considerations, and operational capacity.
  • VoyaSend does not guarantee customs clearance, delivery timing, airline acceptance, product availability, traveler acceptance, or a payout outcome.

Your responsibilities

  • Provide accurate, current information and keep your account and contact details secure.
  • Use VoyaSend only for lawful, permitted products and respectful, on-platform communication.
  • Do not attempt to exchange private addresses, off-platform payment requests, prohibited goods, or misleading travel or product information.

Changes and contact

We may update pilot policies as the route, retailers, or operational rules evolve. We will record the policy version you acknowledge for a pilot submission or traveler verification. Continued use after an update may require a new acknowledgement.

    Terms of Use | VoyaSend